Exchange & Return Policy
If you are not entirely satisfied with your purchase, the Team are here to help.
Our policy lasts 14 days*. If 14 days have gone by since you purchased your Sloppy Joe, unfortunately we can’t offer you a refund or exchange.
To be eligible for a refund or exchange, your item must be unworn, unlaundered, tag still attached and in the same condition that you received it.
To complete your return, we require a receipt or proof of purchase.
* During the Coronavirus Lockdown our returns policy is extended until June 2020
Exchange & Refund (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received it. If you would like a refund - we will also notify you of the approval or rejection of your refund request.
If your refund is approved, then it will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 7 working days, you will be notified via email when the refund has been released.
Exchanges (if applicable)
If for whatever reason you wish to exchange an item, send us an explanation email to email@example.com with your request or call us on 020 8878 3615
Please include a note inside the package of what you wish to exchange for, with proof of purchase. We will organise your new exchange garment on contact via email / telephone - postage cost to be covered by the customer.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at firstname.lastname@example.org
Sale items (if applicable)
Only regular priced items may be refunded or exchanged, unfortunately sale items cannot be refunded.
If the item was a gift for you, we can either credit you a Sloppy Joe account for the amount of the gift on its return, we can also offer an exchange. You will need proof of purchase. The order number will suffice - the gift-giver will have this.
We can only issue refunds to the gift-giver. .
If you wish to exchange a gift, email us on email@example.com with your request and the Team will assist. Proof of purchase necessary.
Sloppy Joe Clothing are not responsible for exchange / return postage. The person exchanging the gift will need to cover the cost of sending to Sloppy Joe and the return item - we can email a PayPal invoice or payment to be made over the phone.
Shipping your return
To return your product, you should mail your product to: Sloppy Joe Clothing - contact us direct if you no longer have the address.
You will be responsible for paying for your own shipping costs for returning your item and subsequent exchange cost. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
We would advise using a trackable shipping service or purchasing shipping insurance as we proof of postage should a returned item not reach us.